1. The Two Channels
1.1 MyMiniStudio purchases happen in one of two channels, and the refund route depends on which one you used. This policy is issued by HobbyAspirations Ltd. and is part of the Terms of Service.
1.2 Purchases made in the app on Apple devices are processed by Apple. Apple decides refunds for those purchases under its own rules: request one at reportaproblem.apple.com. We cannot issue refunds for Apple purchases ourselves. When Apple refunds a purchase, the matching license or entitlement is revoked from your account.
1.3 Purchases made on the web (through Stripe) are decided by us under this policy.
2. Digital Content Basics
2.1 Purchases deliver digital content or account entitlements immediately. By purchasing, you consent to immediate delivery and acknowledge that, where consumer law provides a withdrawal or cooling-off right for digital content, it ends when delivery begins, to the extent the law allows.
3. Web Purchases: When We Refund
3.1 We refund a web purchase for any reason, change of mind included, when both of these are true:
- (a) you ask within fourteen (14) days of the purchase; and
- (b) you have used the Service for less than three (3) hours in total since the purchase.
Whichever limit you reach first ends the refund window. Use means the minutes in which the app was open on your screen and you were using it, as shown by our records (Privacy Policy 2.8 explains what is counted). Ask at [email protected] with your account email and receipt.
3.2 After fourteen (14) days, or once you have used the Service for three (3) hours or more since the purchase, we do not refund. Two things are not affected: if you were charged more than the listed price, or charged twice for the same thing, we refund the difference or the extra charge whenever you tell us; and Section 7 still applies. If something feels broken or misleading at any point, write to us anyway: we are a very small company and we will try to put it right.
3.3 We reply within five (5) business days. Approved refunds go back to the original payment method.
3.4 We may refuse a refund where we see a pattern of refund abuse, for example repeated buy-and-refund cycles, refunds requested after substantial use of the content, or refunds paired with chargebacks, to the extent applicable law allows. Section 7 is not affected.
4. Effect of a Refund
4.1 A refunded purchase revokes the matching entitlement or model license. A refunded model becomes unavailable to your account; projects that reference it keep your paint data but show the model as unavailable unless it is licensed again.
5. Content Withdrawn for Legal Reasons
5.1 If a model you licensed must be withdrawn from distribution for rights reasons, we will issue store credit for the purchase price, usable toward other purchases in the Service, for purchases made within a reasonable period before withdrawal. Where feasible we will keep already-delivered content working in your existing projects.
6. Chargebacks
6.1 A chargeback revokes the matching entitlement or license, like a refund. If you have a billing problem, contact us first: it is faster than a dispute, and unwarranted chargebacks can lead to account suspension.
7. Your Statutory Rights
7.1 This policy does not limit rights you have under applicable consumer protection law. Where the law gives you more than this policy does, the law wins.